The full form of IVR is Interactive Voice Response. IVR is an automatic telephony system. It came into existence to accept touch-tone keypad selection. Moreover, it accepts Voice telephone inputs & responds accordingly in the form of voice, email, call back & more. It is set up to interact with the callers with calls to the recipients. In short, it is a technology that is available for human interaction with a computer. This is through the DTMF inputs via keypad & the use of voice. It can respond with dynamic & preset audio to the given customers on how to proceed.
Interactive Voice Response is known as IVR. It is an involuntary telephony system. It is set up to interact with the callers with calls to the receivers. In short, it is an expertise that is available for human communication with a computer. The purpose of IVR is to take the mandatory input. For other more details, you can check our website & direct message.
Basically, it was just made to handle a large number of calls & for outbound calling. IVR system is more intelligent than predictive dialer systems. In telecommunications it allows users to interact with the company’s host system via speech recognition or by a telephone keypad. IVR is available in Banking payments, mobile purchases, services, travel information, retail orders, utilities & weather conditions. Additionally, The IVR & term attendant is distinct & different things to traditional telecommunications professionals. The purpose of IVR is to take the mandatory input. For other more details, you can check our website & direct message. The IVR was the first invention in the field of automatic response or artificial intelligence.
How does an IVR work?
IVR or which is known as Interactive Voice Response is a technology that permits incoming callers to navigate a phone system before discussing it with a human operator. IVRs work with DTMF tones —some have voice recognition & touch tones from a telephone — or even manufactured intelligence to respond to and track callers.
The most affordable implicit IVR number plan starts from Rs 299/month.
Interactive voice response (IVR) is also called a voice response unit (VRU). The first commercial application of IVR which was an order entry inventory control system was developed by Steven Schmidt in 1973. IVR is used in mobile purchases, utilities, banking payments, services, retail orders, travel information, and weather conditions.
In a call centre, different types of IVRs are used, such as IVR for Self-Service, Hosted IVR, Automation of Operations, 24*7 Customer Service, Agent-Assisted IVR, First Call Resolution, Handling High Call Volume,. The benefits of IVR are as follows:
- It ensures better customer service.
- Continuous availability 24*7
- Reduction of errors.
| Term | Full Form |
| IVR | Interactive Voice Response |
FAQ’s
IVR is an automatic telephony system. It came into existence to accept touch-tone keypad selection. Moreover, it accepts Voice telephone inputs & responds accordingly in the form of voice, email, call back & more.
IVR is short form of Interactive Voice Response.
Interactive Voice Response is full form of IVR.
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